Here's How You Can Use Our Services!

1. Your Diagnosis & Bid Options

In the Greater Kansas City Metro area, you may choose to bring your item to our Overland Park, KS Service Center for an In-Service Center Detailed Bid, where we can examine your actual item and make recommendations for refinishing or any required repairs. The best option!

If the item is too large to bring to our Service Center, you are welcomed to bring photos, sample parts, or other details for an In-Service Center Estimate and we'll give you our best recommendations. The second-best option!

For our distance or out-of-state friends, we're perfectly happy to talk about your needs on the phone and give you a Telequote Guesstimate that is based on the information available and weighed against our most common requests and drawing upon analogous projects.

Prefer to correspond via e-mail? Can do! We receive a lot of e-mail from all around this great nation of ours and we would be happy to read about your special needs and look at the digital pictures you send us (of your furniture or related items). Our Digital Photo Guesstimate is based on e-mailed photos in .jpg format and any other available information you provide. Please see our digital picture e-mailing guidelines. In all e-mail correspondence, please include your full name, zip code, and daytime phone number(s).

2. What You can Expect

Curb-Side Handling - Careful unloading & loading by staff at your vehicle when you bring an item to us.

Professional Staff - Yes, trained, knowledgeable, and insured and 35 years experience.

Large Item Handling - After phone consultation and an appointment is set-up, Client is encouraged to arrange for delivery of the item. Note: This service is encouraged ONLY after client has exhausted all other options.

3. What You May Receive

A Written Order - Details exactly what is to be done, nothing less.

An Expected Completion Date - Most repairs take between 1-2 weeks and refinishing may take 8-10 weeks.

A Chair Re-Glue Guarantee - Good for 10 years for first loose joint, if we performed a total re-glue to start with.

Order Completion Notification - You receive notification by email on the same day the service order is completed. Note: Historically, 99% of all our orders completed on schedule.

A "No Hurry Discount" - Because some clients don't need their service request completed ASAP, The Wood Works offers a Delayed Completion Program that SAVES you 5% on select service orders received in October and November of $2000+ (when the expected due date can be delayed from 6-8 weeks to 4-6 months).

4. Final Notes

The completeness and accuracy of our pricing is based on the extent of our knowledge and the careful communication of your desires and requirements.

Our products and services are NOT like ordering a widget from a fixed catalog, so we have found it advisable to use a highly-detailed approach for all our bids. We believe this aids in your satisfaction and ours as well.

The best time for a detailed complex bid is 9am to 2pm.

See our page on Nationwide Services for details on Repair Services, Wood Repair Products, and Custom Woodworking that can be readily shipped nationwide.

We now accept for our nationwide clients major credit cards via PayPal to make payments easier .

A PICTURE IS WORTH A THOUSAND WORDS!

That is why if you have a question regarding a repair, refinishing, or any of our services
...send us a picture with your question with the description of your problem.

If you have just a question or a question and a photo, use our contact form here:

If you have several photos or your picture is larger than the size limit for our contact form, please send us an email to web@thewoodworksinc.com. Attach your photos to that email and send with a description of your needs.

Note: Please attach photos to your email. Do not Copy & Paste them into the body of the email. We will not see them.

When taking photos for your e-mail inquiry::

1. Have good lighting and move closer to the item. Folks tend to stand too far away.
2. Mark the damages or special aspects with something like masking tape.
3. Take an overall photo of the whole item. For example, the dining table.
4. Take a close-up photo of any special areas. For example, the gouge to the top.
5. Take photos from various angles. For example, from the left and from the right or from opposite side of table since light reflection "plays tricks".

Notes:
Some digital cameras capture images at very large file sizes (at 10 or 15 megabytes or more). Sometimes, these large files are "refused" by the e-mail server of yours or mine. So, if you have trouble sending your images as attachments to your email, you may have to first reduce their size, compress, or Zip the files. Some e-mail programs do this automatically, but not all.

Another option is to use an online service like http://www.picresize.com/. Simply follow the direction: Upload your image, Select the new file dimensions (800 pixels is fine), and Save your new image. It's easier than you think.

We do our best to respond to emails as quickly as possible but be aware that it may take one or two days before you receive a response to your inquiry. IF you don't hear from us, please follow up with a phone call or send a second inquiry.

YOU MAY REMEMBER OUR WONDERFUL FACILITY:

Although our wonderful Showroom and Service Center on Shawnee Mission Parkway of 30 Years was closed August 8th, 2009, DUE TO THE ECONOMY, we now consult with and assist all our clients from our new Overland Park, Kansas Service Center and through our extensive website.

iF you are a prior client from there, please tell us and others that you have found us again!