Here's How You Can Use Our Services!

1. Your Diagnosis & Bid Options

In the Greater Kansas City Metro area, you may choose to bring your item to our Overland Park, KS Service Center for an In-Service Center Detailed Bid, where we can examine your actual item and make recommendations for refinishing or any required repairs or whatever you need. The best option!

If the item is too large to bring to our Service Center, you are welcomed to bring photos, sample parts, or other details for an In-Service Center Estimate and we'll give you our best recommendations. The second-best option!

For our distance or out-of-state friends, we're perfectly happy to talk about your needs on the phone and give you a Telequote Guessimate that is based on the information available and weighed against our most common requests and drawing upon analogous projects.

Prefer to correspond via e-mail? We do! Can do! We receive a lot of e-mail from all around this great nation of ours and we would be happy to read about your special needs and look at the digital pictures you send us (of your furniture or related items). Our Digital Photo Guessimate is based on e-mailed photos in .jpg format and any other available information you provide. See our photo guidelines. In all e-mail correspondence, please include your full name, zip code, and daytime phone number(s). Use web@thewoodworksinc.com

2. What You can Expect

Curb-Side Handling - Careful unloading & loading by staff at your vehicle when you bring an item to us.

Professional Staff - Yes, trained, knowledgeable, and insured and 35 years experience.

Large Item Handling - After phone consultation and an appointment is set-up, Client is encouraged to arrange for delivery of the item. Note: This service is encouraged ONLY after client has exhausted the email option and all other options.

3. What You May Receive

A Written Order - Details exactly what is to be done, nothing less.

An Expected Completion Date - Most repairs take between 1-2 weeks and refinishing may take 8-10 weeks.

A Chair Re-Glue Guarantee - Good for 10 years for first loose joint, if we performed a total re-glue to start with.

Order Completion Notification - You receive notification by email on the same day the service order is completed. Note: Historically, 99% of all our orders are completed on schedule.

A "No Hurry Discount" - Because some clients don't need their service request completed ASAP, The Wood Works offers a Delayed Completion Program that SAVES you 5% on select service orders received in October and November of $2000+ (when the expected due date can be delayed from 6-8 weeks to 3-5 months).

4. Final Notes

The completeness and accuracy of our pricing is based on the extent of our knowledge and the careful communication of your desires and requirements.

Our products and services are NOT like ordering a widget from a fixed catalog, so we have found it advisable to use a highly-detailed approach for all our bids. We believe this aids in your satisfaction and ours as well.

The best time for a detailed complex bid is 10am to 2pm, and after 12noon is best!

See our page on Nationwide Services for details on Repair Services, Wood Repair Products, Exterior Shutters, and Custom Woodworking that can be readily shipped nationwide.

5. Payment Systems:

1. We gladly accept Cash$, Checks, and for your convenience, safe and secure email invoicing with online payments via Intuit Payment Solutions.
2. Down Payments of 50% are now required on all Work Orders.
3. Full 100% PrePayment are now required on all INTERNET ORDERS and some Work Orders.
4. All payments are initiated by you placing an order in person or via the Internet thru Email to web@thewoodworksinc.com advising what you want.
5. We formalize your request of requirements in a Work Order with credit card payment options attached to it and email it to you for electronic payment.                  
6. You then respond with your secured credit card payment, and we begin work.
7. We complete the work and then notify you by email that it is complete. You can then pay the balance using the same options with the Email Invoice.
8. Pickup your completed Work Order withi 10 days, or for Internet Orders they are normally shipped within two weeks by UPS or Fedex, exterior shutters slightly longer.

IF YOU HAVE A BASIC QUESTION AND A COUPLE OF PHOTOS:
Please send us an email to web@thewoodworksinc.com. Attach your photos to that email and send with a description of your needs.

Note: Please attach photos to your email. Do not Copy & Paste them into the body of the email. We will not see them.

WHEN TAKING PHOTOS OF YOUR ITEM FOR YOUR EMAIL INQUIRY:

1. Mark the damages or special aspects with something like masking tape.
2. Have good lighting and move closer to the item. Folks tend to stand too far away.
3. Take an overall photo of the whole item. For example, the dining table.
4. Take a close-up photo of any special areas. For example, the gouge to the top.
5. Take photos from various angles. For example, from the left and from the right or from opposite side of table since light reflection "plays tricks". Even try a closeup with no flash.
   
6. We do our best to respond to emails as quickly as possible but be aware that it may take one or two days before you receive a response to your inquiry. IF you don't hear from us, please follow up with a phone call or send a second inquiry.

SERVICE HOURS:
They are shown in the left column of this and every page.

PAYMENT TERMS:
Cash, Check, or Credit Card. Down-Paymentss are required on all orders.
We accept all major credit cards.

ALASKA AND HAWAII

Shipments would be made at 2nd Day Air rates, which are only slightly higher than "Ground Rates" for much slower shipments by rail boat or ship.

A hypothetical carton 12x12x12" weight 9# would be about $100.

CANADA AND MEXICO

UPS or FEDEX Ground Service works. Custom Duty fees are responsiblity of the Client.
With the shipment a NAFTA notice is attached for the Customs Agent:

"It is certified that the goods referenced in this invoice comply with the origin requirements specified for these goods in the North American Free Trade Agreeement NAFTA, and that further processing or assembly outside the territories of the parties has not occured subsequent to processing or assembly in the NAFTA Region."