Here's How You Can Use Our Services!
No two projects are alike. Your furniture repair, refinishing or restoration begins with an email explaining and showing your unique situation. To properly address your need, communications should include a set of digital pictures that tell "the story".. Have a digital camera? Great! Email us a picture or two or ten!
Use and include them AS ATTACHMENTS FROM YOUR EMAIL SYSTEM OR DIGITAL PHONE. PLEASE don't just send from your phone because we can't separate them for analysis.
Ready to begin? Go ahead, get in touch!
Our phone number and e-mail address are at the top right-hand corner of every page on this site.
We will then diagnose your needs, recommend options and price solutions, and then implement the chosen selection.
Although we love seeing our clients and friends in the Greater Kansas City Metro area at our new service center (address below), many of our typical clients comes to us from outside the Kansas and Missouri area via the phone or online via the Internet, so please remember that The Wood Works Serves Customers Nationwide via UPS and FedEx!
How We Typically Work:
1. Your Diagnosis & Bid Options
In the Greater Kansas City Metro area, you may choose to bring your item to our Overland Park, KS Service Center for an In-Service Center Detailed Bid, where we can examine your actual item and make recommendations for refinishing or any required repairs or whatever you need. The best option!
If the item is too large to bring to our Service Center, you are welcomed to bring photos, sample parts, or other details for an In-Service Center Estimate and we'll give you our best recommendations. The second-best option!
For our distance or out-of-state friends, we're perfectly happy to talk about your needs on the phone and give you a Telequote Guessimate that is based on the information available and weighed against our most common requests and drawing upon analogous projects.
Prefer to correspond via e-mail? We do! Can do! We receive a lot of e-mail from all around this great nation of ours and we would be happy to read about your special needs and look at the digital pictures you send us (of your furniture or related items). Our Digital Photo Guessimate is based on e-mailed photos in .jpg format and any other available information you provide. See our photo guidelines. In all e-mail correspondence, please include your full name, zip code, and daytime phone number(s). Use firstname.lastname@example.org
2. What You can Expect
Curb-Side Handling - Careful unloading & loading by staff at your vehicle when you bring an item to us.
Professional Staff - Yes, trained, knowledgeable, and insured and 35 years experience.
Large Item Handling - After phone consultation and an appointment is set-up, Client is encouraged to arrange for delivery of the item. Note: This service is encouraged ONLY after client has exhausted the email option and all other options.
3. What You May Receive
A Written Order - Details exactly what is to be done, nothing less.
An Expected Completion Date - Most repairs take between 1-2 weeks and refinishing may take 8-10 weeks.
A Chair Re-Glue Guarantee - Good for 10 years for first loose joint, if we performed a total re-glue to start with.
Order Completion Notification - You receive notification by email on the same day the service order is completed. Note: Historically, 99% of all our orders are completed on schedule.
A "No Hurry Discount" - Because some clients don't need their service request completed ASAP, The Wood Works offers a Delayed Completion Program that SAVES you 5% on select service orders received in October and November of $2000+ (when the expected due date can be delayed from 6-8 weeks to 3-5 months).
4. Final Notes
The completeness and accuracy of our pricing is based on the extent of our knowledge and the careful communication of your desires and requirements.
Our products and services are NOT like ordering a widget from a fixed catalog, so we have found it advisable to use a highly-detailed approach for all our bids. We believe this aids in your satisfaction and ours as well.
The best time for a detailed complex bid is 10am to 2pm, and after 12noon is best!
See our page on Nationwide Services for details on Repair Services, Wood Repair Products, Exterior Shutters, and Custom Woodworking that can be readily shipped nationwide.
5. Payment Systems:
A PICTURE IS WORTH A THOUSAND WORDS!
IF YOU HAVE A BASIC QUESTION AND A COUPLE OF PHOTOS:
Note: Please attach photos to your email. Do not Copy & Paste them into the body of the email. We will not see them.
WHEN TAKING PHOTOS OF YOUR ITEM FOR YOUR EMAIL INQUIRY:
SHIPMENTS BEYOND "LOWER 48 STATES"
This pertains particularly to our shipment of Wood Furniture Leg Parts and replacement Kitchen Drawers, but also for other shipments of similar size.
THE CLIENT IS RESPONSIBLE FOR SPECIAL SHIPPING CHARGES, AND IMPORT DUTY AS APPLICABLE.
ALASKA AND HAWAII
Shipments would be made at 2nd Day Air rates, which are only slightly higher than "Ground Rates" for much slower shipments by rail boat or ship.
A hypothetical carton 12x12x12" weight 9# would be about $100.
CANADA AND MEXICO
UPS or FEDEX Ground Service works. Custom Duty fees are responsiblity of the Client.
"It is certified that the goods referenced in this invoice comply with the origin requirements specified for these goods in the North American Free Trade Agreeement NAFTA, and that further processing or assembly outside the territories of the parties has not occured subsequent to processing or assembly in the NAFTA Region."
The entire website/s of www.TheWoodWorksInc.com and www.TheWWs.com and www.TheMovingClaims.com are copyrighted and should not be used by others in the trade in any form without explicit written permission.